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Management

Say “I’m sorry” in both business and life

Every successful manager and a responsible person must learn to admit their mistakes. There are mistakes in business, in the office and in personal life.

Saying “sorry” is not easy at all, especially when you have to apologize to your colleague for the mistake you made.

“It’s hard for us to demonstrate vulnerability,” said Anne Marie Seagle, a Stamford, CT coach. “We don’t like to admit we made a mistake. But it’s important to know how to apologize to the person you’re working with, “she adds.

However, this is a lesson that takes some people most time to learn. Sometimes the company culture of the company also contributes to creating barriers and obstacles to expressing sincere regret.

“Many jobs have created a work culture in which perfection is elevated to a pedestal. Employees at these companies are afraid to admit their mistakes because they see it as a sign of weakness, “says Henna Pryer, a Philadelphia coach. Employers are involved in fewer conflicts when stress is managed. Read the Conflicts management suggestions of BVOP.

Nevertheless, a person’s ability to make sincere apologies when needed is extremely helpful in resolving conflicts and maintaining a good reputation in the workplace.

Here are some tips to help you find the right excuse for some of the most common workplace situations that require one:

You have made a mistake that has damaged the reputation of your colleague

We all make great efforts to build a positive image in our work. You yourself can come to the conclusion that if you damage your colleague’s reputation in any way, you must necessarily apologize to him.

Let’s imagine that you gave your colleague the information he needed to attract an important customer. However, the data was wrong and your colleague lost this client forever. Because of your mistakes, your colleague’s image has suffered damage both in the eyes of that client and in those of your boss.

It is important that you take responsibility for your mistake and tell your colleague what you will do to help restore his or her reputation.

Example: “I’m very sorry for the incident! I take full responsibility and tell our boss that it was my fault.”

You did not respond in time to an important email

Forgot to respond to an emergency email from your colleague? Contact him as soon as possible and offer to help him with whatever you can, advises Courtney Templin of JB Training Solutions.

Example: “I just saw that I missed yours. Very sorry. Leaving everything else aside, what can I do for you? “

You’re late for an appointment

“If you know you are going to be late for an appointment, let the person you meet or the person responsible for the meeting know in advance – this way your delay will not be taken as a show of disrespect and lack of interest,” Eli says. Howyack, CEO of Crafted Career Concepts. If you have not missed this step, then an apology is a must.

When you apologize, you must emphasize that this situation will not be repeated in the future. Also, avoid frivolous excuses like “I forgot to mark it on the calendar.” Be brief and clear.

Example: “I’m very sorry I’m late! Will not be repeated.”

You have not met the deadline for completing your work on a common project

In this case, actions say more than words. “You have to apologize, but you also have to roll up your sleeves and do the job you didn’t do,” Templin says.

Example: “I know I failed to meet the deadline and I apologize for that. I will work on this task over the weekend to make up for the lost time. ”

Sorry for the words you said or the tone you used to say it

“When you apologize, you have to differentiate the content of the message from the way it is presented,” Howieek says. This way, you will be able to regret your reckless behavior without overcoming your expressed fears and criticism.

Example: “Alex, though I am behind the words I said earlier, but my tone was inappropriate, for which I apologize.”

Your colleague has caught you gossiping

Gossip breaks relationships and creates a toxic work atmosphere. If your colleague realizes that you have been gossiping about him behind his back, you should address the situation immediately and show that you are ready to do anything to regain his confidence

Example: “My actions were completely unacceptable. I want to apologize and promise you that this will not happen again. I realize that you will need time to forgive me and to trust me again. If in the future I am unhappy with something you said or did, I will speak directly to you, not behind your back. “

Equally important, knowing how to apologize to a colleague is knowing when to do it. However, be careful not to go overboard with excuses, especially when it comes to situations that are beyond your control.

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